Terms of Service — Nirvah AI

These Terms of Service ("Terms") govern your access to and use of the Nirvah AI website, applications, APIs, and related services (the "Service"). By creating an account, using the Service, or clicking "accept," you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business, and "you" refers to the business entity.

Nirvah AI provides restaurant automation features which may include voice agents, call routing, messaging (SMS/WhatsApp/email where enabled), review management, menu/knowledge ingestion, analytics, and integrations (each as enabled by your plan and configuration). We may update, change, or discontinue parts of the Service over time.

You must be at least 18 and able to form a binding contract to use the Service. You are responsible for:

• maintaining accurate account information,
• securing your credentials/API keys,
• all activity that occurs under your account.

Notify us at help@nirvah.ai if you suspect unauthorized access.

"Customer Content" includes information and materials you provide or connect to the Service (e.g., restaurant profile, menus, policies, hours, knowledge base files, review responses, call scripts, and configuration). You retain ownership of your Customer Content.

You grant Radhron a non-exclusive, worldwide license to host, process, transmit, and display Customer Content only as needed to provide and improve the Service and as described in our Privacy Policy.

Some features generate outputs using AI (e.g., suggested review replies, call responses, summaries). AI outputs may be inaccurate, incomplete, or inappropriate.

You are responsible for:

• reviewing outputs where appropriate,
• ensuring accuracy of business-critical information (prices, allergens, hours, policies),
• all decisions and actions taken based on the outputs.

Ownership: As between you and Radhron, you retain ownership of the output generated by the AI for your specific use, subject to our underlying rights in the Service and models.

If you use voice calling, recording, or messaging features, you agree:

• Consent & Notices: You are responsible for providing any required notices and obtaining consent (e.g., call recording disclosure, SMS marketing consent) under applicable laws.
• No unlawful spam: You will not use the Service to send unsolicited marketing texts/calls, engage in deceptive caller ID/spoofing, or violate TCPA/telemarketing rules.
• Opt-out: You must honor opt-outs (e.g., STOP).
• Emergency services: The Service is NOT for emergency calling (911).
• Third-party numbers: You must follow the policies of carriers (e.g., Twilio) if applicable.

We may suspend accounts that create compliance risks.

The Service may connect with third-party platforms (e.g., Google Business Profile, POS providers, messaging carriers). Your use of third-party services is governed by their terms, and Radhron is not responsible for third-party outages or policy changes.

You agree not to: break the law, upload malware, reverse engineer the Service, interfere with performance, or use the Service to create harmful/illegal content. We may impose rate limits to protect the Service.

If you purchase a paid plan: fees are billed in advance on a recurring basis. You authorize us to charge your payment method. You are responsible for taxes. No refunds unless required by law or stated in writing. We may change pricing with notice (applying at next renewal).

You can stop using the Service at any time. We may suspend or terminate access if you violate these Terms, create risk, or fail to pay. Upon termination, your right to use stops, and we may delete Customer Content per our retention practices.

Radhron and its licensors own the Service, software, UI, and all related IP ("Radhron IP"). You may not use our trademarks without permission.

Each party will protect the other's Confidential Information with reasonable care and use it only to perform under these Terms.

From time to time, we may invite you to try features that are in a "Beta" or "Early Access" phase ("Beta Services"). You acknowledge that Beta Services are experimental and may contain bugs.

RADHRON SHALL HAVE NO LIABILITY FOR ANY HARM ARISING OUT OF A BETA SERVICE.

You agree to defend, indemnify, and hold harmless Radhron from claims arising out of your Customer Content, your use of calling/SMS compliance obligations, or your violation of these Terms.

These Terms are governed by the laws of the State of Texas. You agree that disputes will be brought in state or federal courts located in Texas.

Questions about these Terms: help@nirvah.ai