About Nirvah AI
AI Guest Communication & Review Intelligence for Restaurants
Nirvah AI helps restaurants answer more guests across calls, SMS, WhatsApp, and web chat — and turns Google, Yelp, DoorDash, and Uber Eats reviews into a simple weekly action list. We focus on the front-of-house: making sure more guests are answered, review issues are acted on, and ratings have a fair chance to improve.
Strategic and Growth Partner
There are plenty of bots that can answer a phone call. Most of them don't really understand your menu or policies, dump data into dashboards you don't have time to read, and can't tell you what to actually change next week.
Nirvah AI is built differently. We start from a simple question: "Where are you losing guests and revenue today?" Missed or abandoned calls, slow replies to messages, unresolved review complaints. Then we work backwards to design features that protect ratings and revenue — not just add more charts.
Action-First Approach
Every feature is designed to lead to a clear action — answer more guests, resolve review issues faster, or fix something that keeps showing up in feedback. If it doesn't help a real operator decide what to do next, we don't build it.
Underpromise, Overdeliver
We avoid "solve everything" marketing. Instead, we focus on a narrow slice of your operations — guest communication and reviews — and work closely with pilot partners to prove real impact before expanding further.
What Nirvah Helps With Today
Nirvah focuses on front-of-house signals — calls, messages, and reviews — and turns them into decisions you can actually act on. Here's what we're building with restaurant partners right now:
Guest Communication (Voice)
LiveAnswers your phone using your real menu, hours, and policies — so more calls turn into orders and reservations instead of missed opportunities. Handles common questions about hours, location, wait times, dietary options, and basic booking or order requests that staff can confirm.
Guest Messaging (SMS & WhatsApp)
PilotExtends the same restaurant brain to SMS, WhatsApp, and simple web chat. Guests can message to ask questions or place straightforward orders and requests, instead of waiting on hold. We're rolling this out carefully with pilot partners to make sure it feels natural and stays within your policies.
Review Intelligence
LiveReads reviews from Google, Yelp, DoorDash, and Uber Eats and groups them into themes like food, service, speed, value, and ambiance. Tracks which issues are appearing more often, and which are improving — so you can spot patterns early instead of reacting late.
Weekly Action Playbook
LiveTurns guest communication and review patterns into a short weekly action list — usually 3–5 items. Suggests realistic changes to test, and can draft polite, on-brand review replies for your team to approve before they go out.
Built Around How Guests Already Find You
Nirvah AI doesn't replace the platforms guests already use to discover and review your restaurant. It plugs into them — so you can answer more guests and turn existing signals into better decisions.
Google Business Profile
Yelp
DoorDash
Uber Eats
Answer more guests — calls, SMS, WhatsApp, web chat
Protect ratings by acting on what reviews reveal
Grow revenue by reducing missed opportunities
Nirvah AI is not affiliated with or endorsed by Google, Yelp, DoorDash, or Uber Eats. All trademarks and logos belong to their respective owners.
Sekhar Makkapati
I'm a seasoned engineer who loves designing and building scalable systems and AI-driven, agentic workflows. I've designed and run platforms that serve millions of users reliably and securely.
Building AI that works for restaurants
With Nirvah AI, I'm bringing that experience to restaurants — where owners and managers juggle guests, staff, and back-office chaos every single day.
My goal isn't to impress you with technology. My goal is to quietly remove friction from your day:
- make sure more guests are actually answered, whether they call or message,
- make sure reviews get read and turned into clear, realistic actions,
- and help you make better decisions without living in dashboards and spreadsheets.
If you're a restaurant that wants a thoughtful, long-term AI partner — not just another tool — I'd love to talk.
Want an AI system that actually does work, not just talk?
If you're serious about improving guest experience, ratings, and revenue — without living in dashboards and spreadsheets — Nirvah can quietly help you, one week at a time.